Digital Product Users' EQT

Users of digital products give product creators their valuable time, data and loyalty. In return they deservedly expect product creators to commit to the following Users' EQT (pronounced: “equity”) principles:

Empathy - users have the right to be heard.
E

Product features SHOULD be designed with user research taken into account and there MUST exist clear, easy ways for users to provide feedback on the product.
Quality - users get reasonably bug-free and lag-free experience.
Q

Product and its updates MUST be shipped reasonably bug-free and with acceptable performance that aligns with speed/responsiveness expectations normally associated with the platform (e.g. web or mobile)
Transparency - users know what is changing.
T

Every update MUST have clear release notes. For community-driven (e.g. open-source or inner-sourced) products, product roadmap MUST be published, be regularly maintained and be reflective of input and feedback from the community.

 

– Irakli Nadareishvili. December, 2018. @inadarei
With invaluable feedback and contributions from @lindybrandon